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Please note: The last date for orders before Christmas is Monday 17th of December. Orders placed after this date may not be received until after Christmas.

This page provides information about what cookies are, the type of cookies we use on our web site and what we use them for. This policy combined with our Privacy Notice and Terms & Conditions describes the information we collect about you, how we use it and our agreement to provide products and services to you. Kellys-diy.com is owned and operated by Kellys Point Building Supplies a trading division of Kelko Plant Sales Ltd (hereafter referred to as Kellys DIY).

What is a cookie?

A cookie is a small file that can be placed on your computer, tablet or mobile device that allows us to recognise and remember you. Cookies are widely used in order to make websites work, as well as to provide information to the owners of the site.

When you visit our site we may collect information from you automatically through cookies or similar technologies.

How do we use cookies?

We use cookies in a number of ways to improve your experience on our site, including:

  • Informing you about the cookies we use
  • Providing essential and helpful functions on our site
  • Understanding how you use our site
  • Working with third parties to market our products and services

Cookies that are created and used by Kellys DIY are referred to as "first-party cookies" and those that are created and used by our partners are "third-party cookies". Our website cannot access information stored in third-party cookies; nor can any other organisation access the data in the cookies we use on our website.

Some other organisations collect user information on our site through cookies, tags and pixels. Tags and pixels, also known as web beacons, are similar to cookies but are created and collect information through embedded images. Using cookies and other technologies allows these third-party organisations to help us analyse how our site is being used, measure the number of visitors to the site, and to advertise to prospective new customers.

In the next section, we explain in greater detail how we use cookies and similar technologies on our site for a number of purposes.

What types of cookies do we use?

We use several types of cookies for different purposes on our site, which are described below:

Essential cookies – these cookies are essential to provide you with services you have requested. For example, these include various anti-spam measures that we take on information request forms, and we maintain your shopping cart through cookies. If you set your browser to block these cookies, then these functions will not work for you.

Performance measurement - cookies which measure how often you visit our web site and how you use it. We use this information to get a better sense of how our users interact with our web site and to improve our site, so that our visitors have a better experience. For example, the Google Universal Analytics cookie gives us information such as how you found our web site, the pages you visit and your journey between pages (we describe how to opt out of it below).

Functionality delivery – cookies that are used to recognise you and remember your preferences or settings when you return to our site, so that we can provide you with a more personalised experience. For example, we use cookies that make it possible for you to see a list of products that you have recently viewed on our web site.

Product and service marketing – cookies that are used to advertise our web site through various online channels. These cookies collect information about your visit to our site, the pages you have viewed, and information about your browser, device and your IP address. We'll discuss this in more detail below.

How do we use cookies for online marketing?

There are times when we want to reach existing and potential new customers who use the Google search engine or social media to market our products and services, such as special offers, events or sales. We use third party services and cookies to help with this.

As an example, we sometimes place a pixel on our web site that allows Facebook to place cookies on web browsers. When a visitor who uses Facebook returns to Facebook, Facebook can identify them as part of a group of our visitors and they can serve them with marketing messages from us on our behalf.

We also occasionally advertise to potential new customers through Google Adwords. Google shows ads for our products and services within their search results and on other web sites. When a user clicks one of these ads to come to our site, Google can identify them as part of a group of our visitors. Google can then serve them with additional marketing messages from us on other web sites.

The services and cookies we use do not collect personal information about you such as your name, email address, postal address or phone number. The data that can be obtained by one of these third-party services from a visit to our web site is limited to the URL of the pages that have been visited and some information a browser might pass on, such as an IP address. If you are a Facebook or Google user you can opt out as described below.

How to change your cookie settings

You can manage the use of cookies, including advertising cookies, and disable the sharing of data with partners for advertising purposes by using the steps set out here. In some cases you can turn off advertising cookies on a cookie-by-cookie basis, and we give the most common examples below.

You can find information about how to opt out of the cookies provided by the key third parties we use on our site here:

Facebook pixel Product and service marketing Opt out Privacy policy
Google Adwords / DoubleClick Product and service marketing Opt out Privacy policy
Google Universal Analytics Performance measurement Opt out Privacy policy

YouTube

We sometimes embed videos from YouTube on our site using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. You can read more about these cookies at YouTube's embedding videos information page.

Browser settings

Practically all web browsers allow you to stop accepting cookies entirely by changing the cookie settings in the browser. You can usually find these settings in the "options" or "settings" menu of your browser. The following links may be useful in finding out how to manage cookies on your particular device:

Useful links

If you want to find out more about your online privacy and cookies, you may find the following links useful:

If you would like to contact us about cookies please email privacy@kellys-group.com.